Service Operations Management: Improving Service Delivery

Name: Service Operations Management: Improving Service Delivery
Brand: PEARSON EDUCATION
SKU: ByrdShop_0273740482
Price: 68.98 USD
Availability: InStock

paperback – April 19, 2012

by Clark, Graham

$68.98 USD

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ISBN-13: 8601300176567 ISBN-10: 0273740482

Publisher

PEARSON EDUCATION

Binding

paperback

Published

April 19, 2012

Weight

2.0 lbs

Dimensions

1.80×19.30×26.20 cm

About this book

Service Operations Management: Improving Service Delivery by Clark, Graham. paperback edition. ISBN: 8601300176567.

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.