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Service Success! Lessons From a Leader on How to Turn Around a Service Business

hardcover – January 1, 1994
by Kaplan, Daniel I.
$66.47 USD
$66.47 USD
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ISBN-13: 9780471591290 ISBN-10: 0471591297
Publisher
Wiley
Binding
hardcover
Published
January 1, 1994
Weight
1.2 lbs
Dimensions
23.80×2.40×16.00 cm

About this book

Service Success! Lessons From a Leader on How to Turn Around a Service Business by Kaplan, Daniel I.. hardcover edition. ISBN: 9780471591290.

Singled out by Fortune and The New York Times as a remarkable manager, Dan Kaplan has pioneered a revolutionary new system for measuring service quality to help managers keep track of intangibles in a service business. Provides a straightforward, practical case study of managing for excellence along with invaluable insight into the potentials and limitations inherent in the management systems under which organizations operate.