Supervision in the Hospitality Industry

Supervision in the Hospitality Industry by Ph.D.. paperback edition. ISBN: 9780866124058.

This textbook introduces the supervisory skills needed to succeed in a hospitality career. The fifth edition features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets.