Telephone Medicine: Triage and Training for Primary Care

Telephone Medicine: Triage and Training for Primary Care by Katz, Dr Harvey. paperback edition. ISBN: 9780803604353.

Katz (Harvard Medical School) provides a practical guide to effective telephone contact between practitioners and patients. The author considers the role of the telephone in medical care, the organization of an office telephone care system, the training and evaluation of staff in effective telephone skills, and medicolegal issues in telephone medicine. Concise guidelines for telephone triage of 22 common symptoms in children and 33 common symptoms in adults are also included. Directed to practicing physicians and their staff, this book would also be accessible to parents, childcare providers and teachers. Annotation c. Book News, Inc., Portland, OR (booknews.com)