The AI Advantage: How to Put the Artificial Intelligence Revolution to Work (Management on the Cutting Edge)

About this book

In The AI Advantage Thomas Davenport offers a guide to using artificial intelligence in business. He describes what technologies are available and how companies can use them for business benefits and competitive advantage. He cuts through the hype of the AI crazeremember when it seemed plausible that IBMs Watson could cure cancer?to explain how businesses can put artificial intelligence to work now in the real world. His key recommendation: dont go for the moonshot (curing cancer or synthesizing all investment knowledge); look for the low-hanging fruit to make your company more efficient. Davenport explains that the business value AI offers is solid rather than sexy or splashy. AI will improve products and processes and make decisions better informedimportant but largely invisible tasks. AI technologies wont replace human workers but augment their capabilities with smart machines to work alongside smart people. AI can automate structured and repetitive work; provide extensive analysis of data through machine learning (analytics on steroids) and engage with customers and employees via chatbots and intelligent agents. Companies should experiment with these technologies and develop their own expertise. Davenport describes the major AI technologies and explains how they are being used reports on the AI work done by large commercial enterprises like Amazon and Google and outlines strategies and steps to becoming a cognitive corporation. This book provides an invaluable guide to the real-world future of business AI.