The Certified Quality Manager Handbook
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About this book
Provides a thorough understanding of terms and concepts of quality management illustrated with practical examples from industries and organizations such as manufacturing healthcare government education and the service industries. Material is in sections on leadership strategy development and deployment quality management tools customer-focused organizations supplier performance management and training. Includes a separate booklet of the newly updated Certified Quality Manager Body of Knowledge plus a glossary of terms. The editors are quality consultants. Useful as a reference on quality management and as a preparatory guide for the Certified Quality Manager Exam. Annotation c. Book News Inc. Portland OR (booknews.com)
