The Certified Quality Manager Handbook

The Certified Quality Manager Handbook by Okes, Duke. hardcover edition. ISBN: 9780873894876.

Provides a thorough understanding of terms and concepts of quality management, illustrated with practical examples from industries and organizations such as manufacturing, healthcare, government, education, and the service industries. Material is in sections on leadership, strategy development and deployment, quality management tools, customer-focused organizations, supplier performance, management, and training. Includes a separate booklet of the newly updated Certified Quality Manager Body of Knowledge, plus a glossary of terms. The editors are quality consultants. Useful as a reference on quality management and as a preparatory guide for the Certified Quality Manager Exam. Annotation c. Book News, Inc., Portland, OR (booknews.com)