The Conflict Resolution Training Program: Leader's Manual

About this book

The Conflict Resolution Training Program Leaders Manual offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators mediators and arbitrators. This hands-on manual is filled with a variety of exercises activities worksheets role plays and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals.