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The Service Consultant: Principles of Service Management and Ownership

hardcover – April 16, 2013
by Garner, Ronald
$242.78 USD
$242.78 USD
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ISBN-13: 9781133612353 ISBN-10: 1133612350
Publisher
Cengage Learning
Binding
hardcover
Published
April 16, 2013
Weight
1.7 lbs
Dimensions
23.50×1.90×18.40 cm

About this book

The Service Consultant: Principles of Service Management and Ownership by Garner, Ronald. hardcover edition. ISBN: 9781133612353.

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.