The Service Edge: 101 Companies That Profit from Customer Care

Name: The Service Edge: 101 Companies That Profit from Customer Care
Brand: My Store
SKU: ByrdShop_0452264936
Price: 26.94 USD
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About this book

Ron Zemke is one of todays most sought-after maangement consultants The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.