The Zero Defects Option (How To Get Your People To Do Things Right)

A New Book For Leaders How To Get Your People To Do Things Right. The Zero Defects Option is the only book that correctly explains the Zero Defects concept and lays out the Seven Principles of Defect Prevention needed to implement the idea. It was written to explain your role in producing defect-free products and services. Its all about you. Every leader has the option to have work done right--or Not. If you understand the ZD concept--and apply the principles of defect prevention to your organization the quality of your work will improve. You can even reach Zero Defects performance if thats what you want. Producing defect-free work doesnt depend on gimmick programs like Six Sigma or even technical advances. Quality is a leadership option. The book shows how Zero Defects applies to all organizations performing work: Commercial and consumer manufacturers military and governmental agencies sports teams schools and even philharmonic orchestras. Author Dave Crosby boils his fifty years experience in the field of quality control and quality management down to one hundred pages. "Quality should be easy " says Crosby. "Dealing with angry customers scrap rework and warranty payouts is a lousy way to spend your day. Preventing defects means money and peace and quite." Is this book worth the money? The price of the book is only $23.45. If it helps you prevent just one error youve made a profit. You dont have any $23.45 errors - they all cost more. HereHeres what one Black Belt reader emailed to me: "Dave - I received your book today by mail many thanks. Couldnt stop reading so I finished it in one attempt. It was a joy to read and at the same time confronting. Today all the pieces fell into place." Another Black Belt wrote this: "Well during a discussion with my boss I stepped out on a limb and preached Zero Defects along with the mentality that each employee should have about Zero Defects. He bought it whole heartedly. In fact 10 minutes before he was to do a presentation to the employees he threw in a slide about Zero Defects!! Thanks for your support and guidance...I couldnt have done it without you."