Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (JOSSEY BASS/AHA PRESS SERIES)

About this book

Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive research-based look at the experiences and needs of patients the authors explore models of care that can make hospitalization more humane. Through the Patients Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy standards and regulations. The authors show how by bringing the patients perspective to the design and delivery of health services providers can improve their ability to meet patients needs and enhance the quality of care.