HomeTotal Quality: An Executive's Guide for the 1990's (IRWIN/APICS SERIES IN PRODUCTION MANAGEMENT)
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Total Quality: An Executive's Guide for the 1990's (IRWIN/APICS SERIES IN PRODUCTION MANAGEMENT)

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About this book

This ground-breaking book explains not only what you must know but what you must do to implement the new quality model for success in the 1990s. A valuable hands-on reference with contributions from 15 members of Ernst & Youngs Quality Improvement Consulting Group Total Quality shows how to develop leadership commitment orchestrate change on every level measure and reward performances and more.