Toyota Culture: The Heart and Soul of the Toyota Way

About this book

Winner of the Shingo Prize for Research and Professional Publication 2009 The international bestseller The Toyota Way explained the companys success by introducing a revolutionary 4P model for organizational excellence-Philosophy People Process and Problem Solving. Now in Toyota Culture preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects develops and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Toyota Culture examines the human systems that Toyota has put in place to instill its founding principles of trust mutual prosperity and excellence in its plants dealerships and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way the authors explain the companys four-stage process for building and keeping quality people: Attract Develop Engage and Inspire. Drawing upon numerous examples from Likers decades of research as well as Hoseus insider access as a Toyota manager Toyota Culture gives you the tools you need to: Find competent able and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your companys philosophy Reward top performance-and offer help to those who are struggling Fascinating vignettes of Toyotas innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.