User Experience Revolution

About this book

Do you feel like the only person at your company who understands what a huge competitive advantage a good user experience provides? Are you frustrated that your management team doesnt see the value of creating great user experiences? Do you struggle to convince colleagues to approach projects from a users perspective? Many companies try to create a great experience for customers. But few are willing to make the changes required to deliver on that promise. In fact most dont even realize just how bad their experience can be. This eBook is for anybody passionate about user experience but who is in a company that needs an extra push. You might be a designer marketer content specialist or any one of many jobs concerned about user experience. You dont need to be a manager although you might be. You dont need to be an expert in user experience. You just need a willingness to challenge the way your company does things and be relentless at putting the user first. Table Of Contents Chapter 1: Getting real about user experience design Chapter 2: How to sell the benefits of user experience design Chapter 3: Create customer experience evangelists Chapter 4: Raise the profile of the customer Chapter 5: Get managerial support Chapter 6: Develop a proof of concept Chapter 7: Establish better working practices Chapter 8: Transform the organisational culture Chapter 9: A vision of a UX-focused company