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User-Centered Design: An Integrated Approach (Software Quality Institute Series)

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User-Centered Design: An Integrated Approach will help you optimize your customers total experience with any technology product or service - from purchase and installation through support upgrades and beyond. Karel Vredenburg Scott Isensee and Carol Righi the fields leading experts present methods techniques case studies and CD-ROM-based tools for introducing deploying and optimizing UCD to make products that are simpler more elegant more powerful and more profitable.