Value Stream Management for the Lean Office: Eight Steps to Planning Mapping & Sustaining Lean Improvements in Administrative Areas

About this book

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts this book details methods for identifying the administrative activities in need of attention. To address these it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool a storyboard template charts a team charter and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool a storyboard template useful charts a team charter forms reports and worksheets!