Workflow Management: Models Methods and Systems (Cooperative Information Systems)

About this book

This book offers a comprehensive introduction to workflow management the management of business processes with information technology. By defining analyzing and redesigning an organizations resources and operations workflow management systems ensure that the right information reaches the right person or computer application at the right time. The book provides a basic overview of workflow terminology and organization as well as detailed coverage of workflow modeling with Petri nets. Because Petri nets make definitions easier to understand for nonexperts they facilitate communication between designers and users. The book includes a chapter of case studies review exercises and a glossary. A special Web site developed by the authors www.workflowcourse.com features animation interactive examples lecture materials exercises and solutions relevant links and other valuable resources for the classroom.