Hardwiring Excellence: Purpose, Worthwhile Work, Making A Difference

A "textbook with passion" Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book author Quint Studer CEO of Studer Group draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer a nationally acclaimed educator coach and thought leader in healthcare today is a master storyteller mixing "chicken soup style" stories with personal insight simple tools and in-depth recommendations on how good organizations can become great ones. Based on Studer Group s Nine Principles SM Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership align organizational values goals and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials market share and growth. At the core of the journey he says is a sense of purpose worthwhile work and making a difference. When organizations learn how to harness this passion in their employees they create a success spiral with ever increasing momentum. In fact Richard L. Clarke FHFMA President and CEO of Healthcare Financial Management Association says "Quint Studer s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It s about courageous leadership."